FAQs2017-02-21T15:33:40+00:00

FAQs about Professional Animal Waste Services

What do pawservice actually do?2016-03-22T19:52:03+00:00

We provide two main services:

  • our dog poo collection service, where we visit your premises once a week, clean the garden of dog poop, sanitise and deodorise the fouled areas, bag up the waste and dispose of it.
  • our cat litter exchange plan, where we provide sanitised, pre-filled and sealed litter trays on a weekly basis, then collect the used letter trays, empty, steam-clean, sanitise and refill them ready for the next exchange.

We also provide a Pet Taxi Service.

Do you work all year round?2016-03-21T20:05:51+00:00

Yes, we do, as your cats and dogs continue to eat, regardless of weather! That said, during periods of snow and heavy ice, we will suspend our service for reasons of health and safety. We will let you know immediately if this should happen, and as soon as the weather allows, we will be back clean and sanitise your garden as usual.

When do you visit?2016-03-21T20:10:26+00:00

We are a local Swindon-based company working Monday to Friday. To keep our costs low and our service efficient, we divide Swindon by postcode, so once we know your postcode, we will advise you what days we are in your area. However, we can and will work weekends by appointment if you have a special event, BBQ or a family day and need your garden perfectly cleaned and sanitised. We endeavour to always be flexible.

Is there an initial deep clean cost?2016-03-21T20:11:47+00:00

Not necessarily; if your garden is well-maintained, we may be able to just take over from you without the need to do a deep clean. We will discuss and put together a maintenance program based on your individual needs.

Do I really need to scoop my garden?2016-03-21T20:13:58+00:00

Pet waste doesn’t just magically disappear, it ends up all over your floors and furniture via your pet’s feet. And that’s not the worst part: dog poop is a breeding ground for flies and diseases which can include Salmonellosis, Toxocariasis and Toxoplasmosis, Parvovirus, Faecal Coliform and E.coli.

Doesn’t the mower pick it up?2016-03-21T20:19:48+00:00

No, it just smears it around and chops it up, meaning more dog poop in the house and more risk to health.

What sort of guarantee do you offer?2016-03-21T20:15:29+00:00

Our business is based on results, so if you’re not 100% happy, neither are we. We will dispatch a technician to remedy the situation within 24 hours.

How do I pay?2016-03-21T20:17:19+00:00

Just as our service is simple and professional, so is our billing. Every time we visit, we will automatically bill your credit/debit card. If you prefer, payments can be made via cash, Paypal, or direct debit for monthly billing.

How long do I have to sign up for?2016-03-21T20:18:24+00:00

We don’t believe in contracts, we believe in good service. If you’re not satisfied with our service, speak to us and we will work to remedy any issues. Or you can simply cancel your next service visit.

What happens to the waste?2016-03-21T20:21:39+00:00

Dog waste is either disposed of with your normal rubbish or it can be removed to our premises where it will be disposed of at a locally registered waste facility.

If you are taking advantage of our Cat Litter Exchange, then your used litter is automatically removed to our cleaning facilities and disposed of at a locally registered waste facility. Professional Animal Waste Services are insured and licensed to carry animal waste.

Are your sanitisers safe for pets and plants?2016-03-21T20:22:52+00:00

Yes, we try to be as green as possible. Our poop bags and cat litter are bio-degradable and our sanitation products are safe for use around pets and your garden.

Isn’t dog poop just fertiliser? It does no harm!2016-03-21T20:24:54+00:00

Wrong: dog poo is primarily protein-based and so needs to be composted first to be of any use to your garden. In fact, due to its acidity and high amounts of nitrogen, it will leave brown stains on your grass if left untreated.

How often do I need to get my garden cleaned?2016-03-21T20:26:33+00:00

It depends on how many dogs you have, the size of the dogs and your individual needs. Most people have their garden cleaned once a week, but its not unusual to be twice a week.

Can I leave my dog in the garden when you’re visiting?2016-03-21T20:28:58+00:00

Yes, as long as its friendly. As we always do an initial clean-up, sanitisation and deodorisation on our first visit, we will get to know your dog on the day, so that it doesn’t fret or get excited when we visit.

Is it possible to get a one-off service?2016-03-21T20:30:52+00:00

Yes, we do one-off clean-ups for a variety of customers, including commercial. We can also do one off clean-ups for weddings, picnics, birthday parties, etc – call us for a quote.

What areas do you cover?2016-03-21T20:32:47+00:00

We currently cover only Swindon postcodes; however, please call us as we are opening new franchises all the time.

What if you can’t get in the back garden?2016-03-21T20:34:43+00:00

If the service could not be performed because the dog would not let us in the gate, or the gate – for whatever reason – could not be opened, service will be continued the following week. You will not receive a refund if we could not gain access to clean the garden.

What if it rains?2016-03-21T20:35:24+00:00

We continue to work in the rain, just not in snow and heavy ice.

Do you run background checks on your employees?2016-03-21T20:36:13+00:00

Yes, we do. All employees must pass a CRB check.

Do you do commercial work?2016-03-21T20:40:56+00:00

Yes, we work with local government departments, street cleaning, landlords, private parks, sports clubs, housing associations, residential homes, parish councils, fairs and fetes. Anywhere there is a dog or cat fouling problem, we will work with you to find a cost-effective way to solve your problems.

We also offer one-off clean-ups for weddings, picnics, birthday parties or change of tenancy for landlords.

Keeping on top of animal fouling is imperative. If left unchecked, it escalates; if one dog owner doesn’t bother to pick up, other owners become disillusioned and less attentive themselves, with the end result a smelly, hazardous unsightly mess. This is often noticeable at dog poop bins – if a couple of lapse owners just drop their bags by the side or on top of the bin, within days there’s a pile starting to grow.

Call us to discuss your options.

Should pregnant women pick up cat or dog poop?2016-03-21T20:37:54+00:00

Your doctor would probably advise against this, as cat and dog poop contains parasites, bacteria and diseases, all of which can be harmful to unborn babies. These include Salmonellosis, Toxocariasis and Toxoplasmosis, Parvovirus, Faecal Coliform and E.Coli.